ACCOUNT AND PURCHASES

HOW THE PERMANENT DISCOUNT CARD WORKS?

More purchases you make, more discounts you get, permanently! For each product you buy through the site you accumulate points, for every net euro spent (taxes non included) you accrue 1 point. Once you reach a fixed number of points your account will increase in level. Each level has its own percentage discount on the whole catalogue. For example, the first unlockable level is BRONZE. When you arrive at the BRONZE account you will have 5% off the entire catalog permanently. When you arrive at the DIAMOND level, you will get a 25% fixed discount on all products! The more you buy, the less you pay!

You can see the status of your card in the private area of your account.

You can read more explanations about it here: https://www.pegasoworld.com/2019/09/25/new-website/

WHAT ADVANTAGES DO I GET FOR SUBSCRIBING TO THE NEWSLETTER?

In our newsletter you will find news about the next releases, so you’ll get the opportunity to buy them before the people who aren’t in the newsletter and this is especially important for the limited releases and for launch promotions. In addition to that you’ll sometimes receive discount codes, free tutorials and some other exclusive stuff.

I BOUGHT A DOWNLOADABLE PRODUCT, HOW DO I RECEIVE IT? CAN I GET A PHYSICAL COPY OF THAT TOO?

You can find the download within the private area of your account on this site and you should have also received an email with the download link. We don’t send physical copies. We don’t plan to have physical copies at the moment.

DO YOU HAVE A PAINTING SERVICE?

Yes. The Bellerofonte Studio is our painting studio that mainly deals with painting many of the boxarts of our products and the members of the studio are: Pietro Balloni, Francesco Farabi, Riccardo Agostini. You can find our products here: https://www.pegasoworld.com/product-category/bellerofonte-shop

If you wish to ask us a commission you can send a message to: bellerofontestudio@gmail.com

SHIPPING AND TRACKING

WHAT COUNTRIES DO YOU SHIP TO?

We ship worldwide with international tracked mail. At 99€ of products bought you will have free shipping, again with international tracked mail.

WHEN DO I RECEIVE THE PARCEL?

Delivery times vary by country. Normally the preparation and shipping of a package takes 3 days to be processed. For European countries packages usually arrive in 5-10 days from the departure, while for non-European countries the duration varies mainly due to customs. Usually customs take 1 to 3 weeks to clear a parcel, although in very rare cases it can happen that the packages are held longer. These delays do not depend on us, but it’s very rare that a parcel doesn’t get delivered.

WHERE CAN I FIND THE TRACKING?

You can find the tracking in the private area of your account here on the site but you should also have received an email with a tracking code inside in case you want to check the status.

CAN I PAY FOR A FASTER SHIPPING?

Yes, you can upgrade your shipping rate and choose DHL express delivery that will bring the parcel to your home in roughly 1 to 3 days everywhere in the world. If you upgrade to DHL you won’t get the free shipping anymore.

PRODUCTS

WHY SOME OF YOUR PRODUCTS COME WITH SOME PARTS ALREADY ASSEMBLED?

It is part of our production process that is moving towards the possibility of printing products with as fewer parts as possible. This process aims to provide ever-increasing quality products, simplify assembly by modellers and simultaneously combat piracy to make this hobby sustainable for everybody.

I HAVE A SPECIFIC CONVERSION IN MIND, CAN I ASK FOR SPARE PARTS NOT ASSEMBLED?

We decide case by case if it’s possible or not to send some parts unassembled. You can send you request at this mail: store@pegasomodels.it

WHEN AN OUT OF STOCK PRODUCTS WILL BECOME AVAILABLE AGAIN?

Normally out of stock models take about 1 month to become available, unless they are part of “the Pegaso Classics” category. In that case the time could be longer. If you see a pre-order item that you wish to buy, you can read the availability time directly on the model sheet itself.

I RECEIVED A DAMAGED PART OR A BOX WITH A MISSING PIECE, WHAT CAN I DO?

For any problem with a product, please send an email and we will be happy to help you solve any issue: store@pegasomodels.it

Please provide pictures of the issue and a picture of the original box to show us that your is an original Pegaso or Kimera product.

SOME PRODUCTS ARE ON PREORDER, WHAT DOES THAT MEAN?

Preorder products are made on request. Producing and shipping a preorder product takes longer than an already available product. Delivery times are written within each preorder product, but it is possible that due to production those times may sometimes be higher or lower than expected.

ARE YOUR FIGURES PAINTED?

No, our models are sold unpainted and mostly unassembled. But we also have a related painting studio that provides this service. You can inquire on the service by sending an email here: bellerofontestudio@gmail.com

RETAIL AND PARTNERSHIPS

DO YOU ONLY SELL ONLINE OR CAN I BUY YOUR PRODUCTS IN A BRICK AND MORTAR STORE?

We also sell physically with our booth at many European fairs and we have some stores that resell our products. If you see our products on an online store at a very different price than ours, it’s because those are counterfeit copies. In that case can expect to receive the product without the official package, with casting issues and poor quality overall. We won’t provide any customer services for those who buy those counterfeit copies.

I AM RETAILER AND I’M INTERESTED IN SELLING YOUR PRODUCTS, WHAT SHOULD I DO?

You can contact us here: store@pegasomodels.it

We will be happy to answer as soon as possible to every request to sell our products by providing all the useful information to a fruitful collaboration. We apply discounts to retailers based on the amount of product ordered.

I HAVE A SOCIAL MEDIA ACCOUNT FOLLOWED BY MANY PEOPLE, DO YOU DO SPONSORSHIP?

We run an endorser program with owners of channels of youtube, facebook, instagram, twitch and more. The conditions to see accepted the request of endorsing are to have an IG or Youtube channel from more than 10,000 followers, 5,000 on facebook, 3,000 on twitch. Having these numbers does not automatically guarantee acceptance in the endorsing program but they are the necessary condition for starting a mutual benefit dialogue. For other media types such as Patreon, for example, we will evaluate it on a case-by-case basis. If you become an official endorser you will have many advantages provided by us in the form of free products and more.

If you are eligible, you can contact us at this email: bellerofontestudio@gmail.com

I RUN A SHOW OR A CONTEST, ARE YOU INTERESTED IN A COLLABORATION/SPONSORSHIP?

Yes, we may be interested in collaboration, sponsorship or participation. We will evaluate on a case-by-case basis, so please contact us at this email: store@pegasomodels.it